Frankfurt Airport is the largest commercial airport in Germany and the third-largest airport in Europe.
All facilities in Terminals 1 and 2 are steplessly accessible. Terminal 1 may be reached without steps by lift from both the regional and long-distance train stations (AIRail Terminal). The "SkyLine" elevated railway or the bus shuttle will take you between the terminals free of charge.
Disabled parking spaces
Disabled parking spaces are located in the underground car park (Terminal 1: access via P4, parking row 225; Terminal 2: access via P8, level U4, parking row U417).
Assistance service
Frankfurt Airport offers an assistance service for passengers with disabilities or limited mobility. As direct bookings are not possible for security reasons, please contact your airline directly or arrange the departure with your airline or tour operator. To make use of the assistance service, please go to your airline's check-in desk or to one of the five call-points for the assistance service, which are labelled with a wheelchair user pictogram.
An inductive hearing system is available at Information Desk 1 (Departure Hall B) and at Service Point T2 Zone D/E).
Further information on preparing for your journey
(also available as an audio CD)
Fraport Communication Centre
Phone: +49 (0) 18 06 3 7 24 63 6 (€ 0.20/call from a landline, mobile max. € 0.60/call)
infomaterial@fraport.de
www.frankfurt-airport.de
DB Travel Centre
The DB Travel Centre is located in the main hall and has a lowered control desk and induction loop for hearing-impaired persons.
The railway station
There is a tactile guidance system for the blind on every platform as well as mobile lifts (max. total weight 320 kg) for wheelchair users.
The disabled toilet is located between Platforms 9 and 10 (Euro locking system available).
Lifts and escalators are available in the main hall to provide access to the lower level.
